[rt-users] Mojo for Callback placement?

[Jesse Vincent]

> So what I want is to create a callback that returns a "0" if the
> transaction is to be displayed, or a "1" if it is to be skipped. (I'm
> essentially wanting to rid myself of "Set" "Priority" transactions from
> the output.
> 
> Now here is the part I'm finding difficult to grok... given the path
> shown above, where do I create the code for the callback?  I assume that
> the end of the path would be:
> 
> [something here]../Ticket/Elements/ShowHistory/SkipTransaction
> 
> but I'm unclear what the first part of that path is.


Grab a copy of RTIR 2.0. It should have a callback that does this to
learn from.

-j
> 
> While the "RT Essentials" book has been an extraordinary resource for
> working with RT, it doesn't seem to cover Callbacks at all.  The wiki
> offers some suggestions but I'm still unclear.  I've tried a couple of
> different locations but I'm shooting in the dark, without success.
> 
> To sum this all up, what would the fully qualified name of the file
> containing the callback code be?
> 
> Thanks very much in advance for your help.
> 
> Barry
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