[rt-users] eDirectory authentication and creation

[Kyle Gordon]

Hi all, 

I'm having a few issues setting up LDAP/eDirectory authentication and user 
creation with RT3.4 on Ubuntu Dapper.

I've followed the instructions on http://wiki.bestpractical.com/index.cgi?
LDAP, and am using it purely for authentication, and then user creation if 
the user does not exist in the RT database.

When I go to log in as a valid eDir user, I get the following error 
messages...

Oct 11 17:12:53 ticketbox RT: Trying LDAP authentication
Oct 11 17:12:53 ticketbox RT: RT::User::IsLDAPPassword AUTH FAILED: KyleG 
(/usr/share/request-tracker3.4/lib/RT/User_Local.pm:182)
Oct 11 17:12:53 ticketbox RT: RT::User::IsPassword auth method 
IsLDAPPassword FAILED
Oct 11 17:12:53 ticketbox RT: RT::User::IsInternalPassword AUTH FAILED (no 
passwd): KyleG (/usr/share/request-tracker3.4/lib/RT/User_Local.pm:232)
Oct 11 17:12:53 ticketbox RT: RT::User::IsPassword auth method 
IsInternalPassword FAILED
Oct 11 17:12:53 ticketbox RT: FAILED LOGIN for KyleG from 10.30.213.156 
(/usr/share/request-tracker3.4/html/autohandler:191)

I've posted the RT_SiteConfig.pm to 
http://lodge.glasgownet.com/~bagpuss/RT_SiteConfig.pm.txt, if anyone is 
interested in it. Where would be the best place to start looking for the 
failure reason? I'm confident the user and pass is correct :-)

Regards

Kyle