[rt-users] RT::Init() Segmentation Fault

[Isaac Vetter]

Hi Allen;

This probably isn't the kind of help you want, but ...

I've been administering our RT install on Solaris 8, 9 and now 10 for 
the past few years. This experience has taught that it's much easier to 
use the RT package from blastwave.org 
(http://www.blastwave.org/packages/rt) which uses mod_perl.

Isaac Vetter



Allan Reko wrote:
> Hi all, 
>
> I have a system running Solaris 9 (sparc).  I followed the instructions
> on the Sun website that are linked to from the Wiki, and after quite a
> bit of meddling with the installation of the perl modules, I finally got
> all the Perl Dependencies installed.  I got RT Compiled and installed.
>
> I can start the Mysql Service, I can start the apache service.  
>
> When I point my browser to the web address, I get an internal server
> error, error 500.  I checked the apache error_log, and get the below set
> of error messages every time I try to access the web page:
>
> [Thu Oct 12 13:37:14 2006] [warn] pid file
> /usr/local/apache/logs/httpd.pid overwritten -- Unclean shutdown of
> previous Apache run?
> [Thu Oct 12 13:37:14 2006] [notice] FastCGI: process manager initialized
> (pid 361)
> [Thu Oct 12 13:37:14 2006] [warn] FastCGI: server
> "/usr/local/rt3/bin/mason_handler.fcgi" started (pid 364)
> [Thu Oct 12 13:37:14 2006] [notice] Apache/1.3.37 (Unix)
> mod_fastcgi/2.4.2 mod_ssl/2.8.28 OpenSSL/0.9.7b configured -- resuming
> normal operations
> [Thu Oct 12 13:37:14 2006] [notice] Accept mutex: fcntl (Default: fcntl)
> [Thu Oct 12 13:37:15 2006] [warn] FastCGI: server
> "/usr/local/rt3/bin/mason_handler.fcgi" started (pid 370)
> [Thu Oct 12 13:37:16 2006] [warn] FastCGI: server
> "/usr/local/rt3/bin/mason_handler.fcgi" started (pid 371)
> [Thu Oct 12 13:37:17 2006] [warn] FastCGI: server
> "/usr/local/rt3/bin/mason_handler.fcgi" started (pid 372)
> [Thu Oct 12 13:37:24 2006] [error] [client 10.31.3.0] FastCGI:
> incomplete headers (0 bytes) received from server
> "/usr/local/rt3/bin/mason_handler.fcgi"
> [Thu Oct 12 13:37:24 2006] [warn] FastCGI: server
> "/usr/local/rt3/bin/mason_handler.fcgi" (pid 364) terminated due to
> uncaught signal '11' (Segmentation Fault)
> [Thu Oct 12 13:37:24 2006] [warn] FastCGI: server
> "/usr/local/rt3/bin/mason_handler.fcgi" restarted (pid 378)
>
> When I try to run mason_handler.fcgi directly, I get:
> # su www
> # cd /usr/local/rt3/bin    
> # ./mason_handler.fcgi
> Segmentation Fault
> #
>
> I opened the mason_handler.fcgi, and tried inserting print statements,
> to isolate where the failure was occurring.  I isolated it to the line
> in mason_handler that says: "RT::Init();".  When I commented that line
> out, I got the login screen on the web page, so I know the issue is
> coming from RT::Init(). 
>
> The problem is that I'm not sure where to look to debug perl/cgi
> stuff...Has anyone encountered this before?  
>
> I am using:
> RT v 3.6.1
> Perl v 5.8.7
> Apache v 1.3.37
>
> I believe my apache setup is correct, as the server is correctly sending
> off to the mason_handler, and I can log into the database using the
> username and password I set up in the config file (currently the
> defaults, will change later).  
>
> Anyone have any ideas?  I'm not entirely sure where to look from here...
>
>
> Allan Reko 
>
>  
>
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