[rt-users] plz help me

[Kenneth Crocker]

Raghu,



	What privileges have you set for groups/roles at the global level and 
queue level (for the queue where your tickets reside)? Do you grant 
privileges to users or for groups and then put users in groups (way less 
maintenance)?

Kenn
LBNL

Raghavendra.s wrote:
> Hi
> 
>  
> 
> I cannot open tickets which are in “HIGHEST PRIORITY TICKETS I OWN”
> 
>  
> 
> Please help me to fix this problem.
> 
>  
> 
>  
> 
> Thx
> 
> Raghu
> 
>  
> 
> 
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