[rt-users] Reset passwords ued to work...now doesn't

[Kanwar Ranbir Sandhu]

Hello,

I implemented a simple password reset queue which reset a user's
password when a new email was sent to that queue.  It used to work
great, but now doesn't.  I'm not sure if it stopped when the server was
upgraded to RT 3.6.0, or if it was busted earlier.

Whenever an email is sent to the password reset queue, the ticket gets
created in the support queue.  The mail logs show the email being
received and delivered to the correct queue, but when procmail takes
over, the message goes to the support queue.  I don't understand why
this is happening.

Here's the alias file for postfix:

# RT aliases (review the procmail file for more details)
support:                "|/usr/bin/procmail -m /etc/procmail-support.rc"
support-comments:       "|/usr/bin/procmail -m /etc/procmail-support.rc"
resetpwd:               "|/usr/bin/procmail -m /etc/procmail-support.rc"
resetpwd-comments:      "|/usr/bin/procmail -m /etc/procmail-support.rc"

And here's the procmail recipe:

LOGFILE=/var/log/procmail-support.log
DEFAULT=/home/ksandhu/Maildir/

:0
* ^X-Spam-Flag: YES
! ksandhu at systemsaligned.com

# RT aliases
:0
|/var/www/rt/bin/rt-mailgate --queue Technical-Support --action
correspond --url https://blah
|/var/www/rt/bin/rt-mailgate --queue Technical-Support --action comment
--url https://blah
|/var/www/rt/bin/rt-mailgate --queue Resetpwd --action correspond --url
https://blah
|/var/www/rt/bin/rt-mailgate --queue Resetpwd --action comment --url
https://blah

# Send everything else to ksandhu at systemsaligned.com
:0
$DEFAULT

Am I missing something obvious?  Has something changed in RT that would
break resetting passwords via email?

Regards,

Ranbir

-- 
Kanwar Ranbir Sandhu
Linux 2.6.17-1.2187_FC5 i686 GNU/Linux 
13:39:21 up 4 days, 20:39, 3 users, load average: 0.09, 0.23, 0.22