[rt-users] filtering of incoming emails

[Roy El-Hames]

If you want to reject the mail then you'll need to do that on the MTA 
level, to redirect the ticket to another queue you can write a scrip 
with the following action:
if (($self->TicketObj->Subject() =~ /The string you are looking for/i){
$self->TicketObj->SetQueue('the another queue ');
}
return 1;



sfructus at asset-control.com wrote:
> I woud like to filter incoming emails on a certain string.
> I mean if this string is in the subject message I send the email in 
> another queue or I reject the email.
> Any idea, I 'm quite sure that it has already be done?
> Stéphane
>   
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