[rt-users] Self Service Security

[Scott Golby]

> The unprivileged user has currently the following rights:
> - ReplyToTicket
> - ShowTicket
> - ModifySelf

At least in my testing of v3.6.1 ShowTicket turned out to be Show ANY
Ticket.  :-)

What I did was set up the Requestor to have the ability to view their
own ticket.  Go into Configuration, Global, Group Rites, scroll down to
Roles, Requestor - add 'ShowTicket'.  (and take it away from Everyone in
the Global or Queue setup where you put it).

- Scott