[rt-users] post resolved email reply

[Jim Bureau]

Hey there,

When we resolve a case, usually with a reply in the case notes, the 
requester will get a copy of the 'fix'. At the same time we change the 
status to resolved.

Is there a way to prevent a ticket from re-opening when/if the requester 
(if they are nice about it) replies back with a 'thank you email'.
-- 

Jim Bureau
Computer Technician
Shaker Regional School District
e: jbureau at shaker.k12.nh.us
p: 603-267-9223
f:  603-267-9225
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