[rt-users] A few questions

[Paolo Supino]

Hi

  I have a couple of questions:
1. We were testing RT with minimal configuration (we left SiteConfig 
empty) and now we want to start using it seriously. We added the needed 
configurations to SiteConfig, but RT has not picked up on them. Is 
dumping the old database a must? We'd rather not do it because there are 
some tickets in there that we want to keep.

2. How (and where in the WebUI) do I give a user the ability to add 
content to a custom field?  We gave full rights to the users on the 
custom fields, but I can't find how and where a user can add/change the 
content of a custom field.




TUA
Paolo