[rt-users] Please help: RT3.4.4 running really slow

[don garbage]

Ryan,

Thanks very much for your response.

I've copied the html of a page generated for an RT ticket and copied it out. 
I can access that page with no problems. So, there must be a problem 
somewhere in the machinery used by RT. Other network transfers on the 
machine do not have any problems.

I've looked in the apache2 log files (error.log and access.log) and there 
are no messages indicating any problems. I don't see anything about 
mod_gzip.

apache2 version info:
     Apache/2.0.55 (Ubuntu) mod_ssl/2.0.55 OpenSSL/0.9.8a mod_perl/2.0.2 
Perl/v5.8.7
php version info:
     php is not installed on the machine (does RT require php?)
postgres version: 7.4

Any further help is much appreciated.

Thanks,
Don



>From: Ryan Fox <rfox at findlay.edu>
>To: don garbage <dongarbage at hotmail.com>
>CC: rt-users at lists.bestpractical.com
>Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>Date: Mon, 30 Oct 2006 13:43:23 -0500
>
>don garbage wrote:
>>The machine has 1GB of RAM, 200 GB SATA hard drive, 2.8GHZ dual core 
>>pentium.
>>
>>My Ubuntu machine is very lightly loaded (nothing of note taking up 
>>resources from running top command). When trying to load a page (clicking 
>>on an open ticket for example), apache2 and postmaster show up briefly at 
>>the beginning of the list for top then they disappear. 9 out of 10 times, 
>>the page never fully loads. All that is shown the Best Practical banner at 
>>the top of the page and the progress bars shows about 1/3 has loaded.
>>
>>This is a new install of RT that works poorly.
>
>Certainly these are adequate machine specs.  If other network transfers 
>between this machine and the clients are behaving poorly, I'd guess 
>something network level, like duplex mismatch or flaky cable.
>
>If other transfers are ok, I'd try to verify if other web pages/apps run 
>from the same server also have problems.  If so, look at apache error_log 
>and see if something like mod_gzip is causing problems.
>
>If it is only RT that is having this problem, well, hm, I'd be surprised. 
>:)
>
>What version of apache/php/postgres is this on?
>
>Ryan
>
>
>>
>>I'd appreciate any further help you could offer.
>>
>>Thanks,
>>Don
>>
>>
>>>From: "Barry L. Kline" <blkline at attglobal.net>
>>>CC: rt-users at lists.bestpractical.com
>>>Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>>>Date: Mon, 30 Oct 2006 12:16:34 -0500
>>>
>>>-----BEGIN PGP SIGNED MESSAGE-----
>>>Hash: SHA1
>>>
>>>don garbage wrote:
>>>
>>> > Where should I start trying to track this down? Is there a log file I
>>> > should look at?
>>> >
>>> > Please help,
>>> > Don
>>>
>>>What are the hardware specs on this Ubuntu machine?  CPU, Memory and
>>>disk I/O (e.g. IDE, SATA or SCSI)
>>>
>>>What does the "top" command show -- anything bubble to the top as being
>>>particularly bad.
>>>
>>>Is this a new install that works poorly, or is it a working machine that
>>>has been slowly degrading?
>>>
>>>Barry
>>>-----BEGIN PGP SIGNATURE-----
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>>>=XqYh
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>>
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