[rt-users] How to send mail when a ticket comes in

[Kosta Lekas]

It looks like you are having DNS issues. That is why apache is
complaining as well. Have you listed your DNS servers in
/etc/resolv.conf? Have you added an A record for your RT server in DNS?

Kosta Lekas

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Carvajal,
Roberto A.
Sent: Tuesday, October 31, 2006 1:26 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] How to send mail when a ticket comes in

Hey Everyone,

We have RT 3.6.1 installed on Fedora Core 5. We are having some troubles
sending and receiving mail. E-mails can only be sent to the IP address
of the RT server and not the domain name. Also, once a ticket is
received RT does not send a mail to Watchers of the GROUP that has
rights to Watch the QUEUE the ticket enters into. Is there a way to do
this?

Also, when httpd (apache) starts up it says "Could not reliably
determine the server's fully qualified domain name, using *.*.*.* for
ServerName.

Other than these things RT appears to be working normally.

I've tried Googling errors and going to sendmail and apache support
pages. Please help, thank you in advance.

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