[rt-users] Problem with RT-Extension-CommandByMail

[Charlie Garrison]

Good afternoon,

On 4/9/06 at 4:14 AM +0400, Ruslan Zakirov <ruslan.zakirov at gmail.com> wrote:

>> Is there something I can do to get more logging detail? Then maybe I can get
>> some clues as to where the problem might be.
>First of all, in the repository we have version 0.05 which is newer
>than on the CPAN. You can check out from the SVN or wait for new
>release.

Is this the repository you are referring to?
<http://www.bestpractical.com/rt/cvs.html>

OK, I think I just found the newer version you are referring to.

>To debug you can use next command: `rt-mailgate --url 'http://...'
>--queue general --action 'correspond' --debug`. As input type
>something like:
>From: address at example.com
>Subject: test
>
>test
>
>hit ctrl+d at the end.

I had forgotten about that technique for testing, thanks for the reminder. And
it did direct me towards the problem. One of the modules was complaining about a
missing sub. I basically had a corrupt install; I cleared out all the
CommandByEmail files and restored the Interface/Email.pm file. I re-installed
CommandByEmail and did NOT apply any patches. And I had to change one of the
modules to import the missing sub.

Messages are now getting processed and entered into RT. I'm still not getting
any changes to tickets based on commands in email messages. Maybe that will be
fixed with v0.05.

>Also there is problem with default value of the --action argument in
>3.6.0 and may be 3.6.1, try to add "--action correspond" to all your
>mail aliases. I fixed it in the RT repository, but don't remember if
>it was included into 3.6.1 or not.

My rt-mailgate commands already had an explicit --action, so that shouldn't be
an issue.

Thanks for your help.

Charlie

-- 
   Charlie Garrison  <garrison at zeta.org.au>
   PO Box 141, Windsor, NSW 2756, Australia