[rt-users] RT 3.6 performance problems

[Theo Kramer]

On Mon, 2006-09-11 at 06:32 -0400, Jesse Vincent wrote:
> Ok. Via RT's webui, what rights does the "Everyone" group have on your
> Testing queue?

Selecting Configuration -> Queues I get the following (after enabling
'Include disabled queues in listing')

  * accounts
      * ect
      * ect-bounce
      * ect-comments
      * faxin
      * form 5
      * legal
      * messages
      * support
      * techsupport
      * testing
      * testq
      * TestQ1
      * ___Approvals

Then selecting testing and viewing Group Rights I see that System Group
'Everyone' has 'OwnTicket' enabled...

So the problem appears due to a disabled Queue having the OwnTicket
right for EveryOne ...

Re-ran the query and now instead of 100000+ lines I get 21 lines :)

Very much appreciated - many thanks.


> On Mon, Sep 11, 2006 at 09:31:25AM +0200, Theo Kramer wrote:
> > Apologies for the length of time in responding on this - been away for a
> > while.
>  
> SELECT * FROM ACL WHERE RightName = 'OwnTicket';
> | 123 | Group         |           3 | OwnTicket | RT::Queue  |       13 |           0 |             0 |                                                                         
> SELECT * from Groups where id = 3;
> |  3 |      | Pseudogroup for internal use | SystemInternal | Everyone |        0 |
> 
> select Name,Created,LastUpdated,Disabled from Queues where id = 13;
> | testing | 2001-10-03 06:46:42 | 2002-03-04 10:16:24 |        1 |
> 
-- 
Regards
Theo