[rt-users] How to reopen resolved ticket with customer mail?

[Jacek Rudowski]

I suppose that it should be default action in RT - but what could be a
reason for not doing that?

The only action in most of cases is new correspondence added in history,
but ticket is still marked as resolved instead become re-opened.

Any idea?

 

Regards

Jacek Rudowski

 

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jacek
Rudowski
Sent: 11 September 2006 14:36
To: rt-users at lists.bestpractical.com
Subject: [rt-users] How to reopen resolved ticket with customer mail?

 

Hello,

 

Another day, another problem...

 

What and how should I change to have tickets reopened automatically when
customer sends

reply to mail from our support?

 

Regards

Jacek Rudowski

 


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