[rt-users] How to reopen resolved ticket with customer mail?

[Vivek Khera]

On Sep 11, 2006, at 12:38 PM, Roy El-Hames wrote:

> My understanding the question is about will RT default to re-open a  
> resolved ticket when a new correspondence comes in .. in my systems  
> production  rt-3.4.4 and dev 3.6.1 this does n't happen (and never  
> happened in any version of RT I used starting from 3.0.11) .. is  
> there something I am missing/wrong in my systems?

must be, since it has *always* worked this way by default for me  
since version 2.mumble.

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