[rt-users] Importing data from a legacy system

[Johan Schoen]

Hi, 

Where can I find information about how to import ticket data, including 
history, from a legacy system into RT? Using Google, I have found no useful 
information. I also can not find any information about migration in the RT 
Essentials book - are there any? 

Reading the RT 3.6.0 source code and module documentation I found the 
RT::Ticket::Import method in Ticket_Overlay.pm which I guess can be used to 
import the current ticket data. However, I  have been unable to understand 
how to import ticket history. The Create method in Transaction_Overlay.pm 
looks like it could be used for migrating ticket history, but according the 
documentation in Transaction_Overlay.pm, RT::Transaction::Create must not be 
called directly - only by RT::Ticket. I have not found any useful method for 
import ticket history in Ticket.pm or Ticket_Overlay.pm. Have I missed 
something? How should I import ticket history into the Transaction table 
without risking me kneecaps? 

Best regards,
Johan Schön, Capgemini