[rt-users] Not informing about resolution

[eric.valor at daimlerchrysler.com]

I've recently found that my RT isn't notifying the requestor about ticket 
resolution.  This is a stock global Scrip and stock global Template 
(Debian Sarge package).

Any ideas?

Sep 12 18:22:46 trubble RT: Queue->CustomFields is deprecated, use 
Queue->TicketCustomFields instead at 
/usr/share/request-tracker3.4/lib/RT/Queue_Overlay.pm line 507. 
(/usr/share/request-tracker3.4/lib/RT.pm:277) 
Sep 12 18:22:52 trubble RT: Queue->CustomFields is deprecated, use 
Queue->TicketCustomFields instead at 
/usr/share/request-tracker3.4/lib/RT/Queue_Overlay.pm line 507. 
(/usr/share/request-tracker3.4/lib/RT.pm:277) 
Sep 12 18:22:52 trubble RT: About to think about scrips for transaction 
#1106 
Sep 12 18:22:52 trubble RT: About to prepare scrips for transaction #1106 
Sep 12 18:22:52 trubble RT: Found 2 scrips 
Sep 12 18:22:52 trubble RT: About to commit scrips for transaction #1106 
Sep 12 18:22:52 trubble RT: 
<rt-3.4.1-66-1106-10.18.8590964639899 at rtna.daimlerchrysler.com> #66/1106 - 
Scrip 10  (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235) 
Sep 12 18:22:52 trubble RT: 
<rt-3.4.1-66-1106-10.18.8590964639899 at rtna.daimlerchrysler.com> No 
recipients found. Not sending. 
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247) 
Sep 12 18:23:01 trubble /USR/SBIN/CRON[9743]: (mail) CMD (  if [ -x 
/usr/lib/exim/exim3 -a -f /etc/exim/exim.conf ]; then /usr/lib/exim/exim3 
-q ; fi)


--
Eric N. Valor
Information Technology Manager
DaimlerChrysler Research & Technology North America, Inc.
eric.valor at daimlerchrysler.com
1510 Page Mill Road, Palo Alto, CA 94304
CIMS 931-00-00
650-845-2536

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