[rt-users] CLI - Line Breaks for body

[Frank Pater]

Hi,

On Thu, Sep 14, 2006 at 01:26:52PM -0700, Chris Black wrote:
> Hi, I haven't attempted to use this CLI command before, but when I  
> try now I get:
> 
> [root at felwood rt]$ ./bin/rt comment -m "this is a test\n test" 5242
> Password:
> rt: Server error: Not Found (404)
> 
> Any ideas on that?

Near the top of ./bin/rt there is a hash, %config. Try setting 'server' in this hash to the URL of your RT WebUI (it defaults to http://localhost/rt/ so if you can't access the WebUI via lynx from the server command-line, then this is probably why the CLI tool is failing). As for the code below, I'm still working through something similar, and I'm afraid I can't help much with that. At a minimum, you should be able to execute 

./bin/rt create -t ticket

and successfully create a ticket. After that, the comment syntax should work as well. 

Sincerely,
Frank Pater
DCANet
http://www.dca.net
voice: 888-4-DCANET (888-432-2638)
fax: 302-426-6386


> 
> I currently do it using this script:
> #!/usr/bin/perl -w
> 
> use lib "/usr/local/rt/lib";
> use lib "/usr/local/rt/etc";
> 
> use RT::Interface::CLI;
> use RT;
> RT::LoadConfig();
> RT::Init();
> use RT::Ticket;
> use RT::CurrentUser;
> my $CurrentUser = RT::Interface::CLI::GetCurrentUser();
> 
> use MIME::Entity;
> 
>         $queue = $ARGV[0];
>         $requestor = $ARGV[1];
>         $subject = $ARGV[2];
>         $body = $ARGV[3];
>         $client = $ARGV[4];
>         $contact = $ARGV[5];
>         $impact = $ARGV[6];
>         $phi = $ARGV[7];
>         $source = $ARGV[8];
>         $category = $ARGV[9];
>         $severity = $ARGV[10];
>         my $ticket = new RT::Ticket($CurrentUser);
>         my $ticket_body = MIME::Entity->build(Data => $body,
>                 Type => 'text/plain');
> 
>         my %ticket_vals = ( Queue => $queue,
>                 Subject => $subject,
>                 Owner => '',
>                 Requestor => $requestor,
>                 InitialPriority => '11',
>                 FinalPriority => '20',
>                 MIMEObj => $ticket_body,
>                 'CustomField-2' => $client,
>                 'CustomField-14' => $contact,
>                 'CustomField-21' => $impact,
>                 'CustomField-10' => $phi,
>                 'CustomField-26' => $source,
>                 'CustomField-20' => $category,
>                'CustomField-15' => $severity,
>         );
>         my ($id, $transaction_object, $err) = $ticket->Create(% 
> ticket_vals);
>         print STDERR $err . "\n" if $err;
> 
> 
> Thanks,
> Cj B
> 
> 
> On Sep 14, 2006, at 1:12 PM, Frank Pater wrote:
> 
> >Hi Cj,
> >
> >We were unable to get the text attribute of 'rt create -t ticket'  
> >to accept newlines on the CLI. The -m flag to 'rt comment' accepts  
> >them, though. We used this 2-step process to create our tickets  
> >with existing data.
> >
> >Sincerely,
> >Frank Pater
> >DCANet
> >http://www.dca.net
> >voice: 888-4-DCANET (888-432-2638)
> >fax: 302-426-6386
> >
> >On Thu, Sep 14, 2006 at 12:50:49PM -0700, Chris Black wrote:
> >>Hi, I need to use the CLI to create tickets, however I'm having
> >>issues submitting line breaks in the body. How do you indicate a line
> >>break to RT through the CLI. I'm using the script in this example:
> >>http://wiki.bestpractical.com/index.cgi?CliBasics
> >>
> >>Thanks,
> >>Cj B
> >>_______________________________________________
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> >>
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> >>
> >>
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> 
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> 
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