[rt-users] REPOST: changing custom field value globally

[Mathew Snyder]

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There was one reply to my question but there weren't any details on how
it was done or if it was actually what I was looking for.

I have a custom field that details customer profile names.  Recently, a
profile name has changed and we need the change in RT to be retroactive
to any ticket created under the previous profile.  Can I do this within
RT or will I need to run a mass update on the database?

Thanks,
Mathew Snyder
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