[rt-users] RT at a Glance Custom Fields

[Josh Barron]

Hi everyone,

 

Is there a way to make a custom field show up on the RT at a Glance
page?

 

Scenario:

We created a custom drop down box field with all of our clients in it.
The field is mandatory when you open a ticket.  I would like to have the
contents of that field show up as a column on "n highest priority" and
"n newest unowned tickets" sections of the RT at a glance page?

 

Is this doable?

Thanks 

 

 

 

Best Regards,

 

Josh Barron

Systems Administration

NetCentral Inc.

P: 208.376.3130

F: 208.514.4527

 

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