[rt-users] REPOST: changing custom field value globally

[Jesse Vincent]

On Sep 17, 2006, at 5:49 AM, Mathew Snyder wrote:

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> There was one reply to my question but there weren't any details on  
> how
> it was done or if it was actually what I was looking for.
>
> I have a custom field that details customer profile names.   
> Recently, a
> profile name has changed and we need the change in RT to be  
> retroactive
> to any ticket created under the previous profile.  Can I do this  
> within
> RT or will I need to run a mass update on the database?


For the most history-preserving way to do this, I'd probably do a  
bulk-update of all tickets with one value to remove the old value and  
add the new one.

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