[rt-users] Queue Colums

[Phanoko]

In that way I'm not able to view the type ticket when
clicking on the queue.  I would have to instruct my
users to all make Saved Searches and only search in
queues that way.

--- Torsten Brumm <torsten.brumm at googlemail.com>
wrote:

> Hmm, try one queue helpdesk und set a CF with the
> needed values, this should
> be the easiest way?!?
> 
> 2006/9/19, Phanoko <phanoko at yahoo.com>:
> >
> > Is there a way to add a colum in a queue?  I'd
> like to
> > add a colum for 'Type' so I can collapse three
> queues
> > into one.  I had a queue called
> > Helpdesk-Main
> > Helpdesk-Projects
> > Helpdesk-Documentation
> > Helpdesk-Foo
> > I'd like to make field for
> > Main
> > Projects
> > Documentation
> > Foo
> > and be able to auto-sort on the main screen with
> that
> > in the colums.
> >
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> 
> 
> -- 
> MFG
> 
> Torsten Brumm
> 
> http://www.torsten-brumm.de
> 


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