[rt-users] Re: Can I restrict autoreplies to the local domain?

[Chris Wenn]

Hm

Has potential for my situation, but I'm trying to figure out how you actually _identify_ the mail coming from other domains. I suppose what I want is something simple that says "if the mail is from rbg.vic.gov.au, autoreply. if not, don't autoreply but continue processing as normal" but my perl-fu is too weak to figure it out!

Chris

Chris Wenn
IT Support Officer

Royal Botanic Gardens
Royal Botanic Gardens Melbourne
PH: (03) 9252 2354   FAX: (03) 9252 2442
EMAIL: Chris.Wenn at rbg.vic.gov.au 
WEB: http://www.rbg.vic.gov.au

>>> Gary Hall <hall at fas.sfu.ca> 20/09/2006 2:38:24 am >>>
We divert all incoming mail from outside the domain to a separate queue
and enable autoreply only on the internal queue. (I.e., we removed the
global autoreply scrips and recreated them on the internal queue.)

We're a help-desk operation serving internal users who sometimes send
requests from external email accounts. Such requests get moved to the
internal queue and the Respondor value is corrected to the internal
account name for the user.

All remaining tickets in the external queue are spam and dealt with
accordingly.

Gary


> "Chris Wenn" <Chris.Wenn at rbg.vic.gov.au> wrote
 >
> 
> Hi
> 
> Has anyone got a way of restricting RT's autoreply function to a single domain?
> 
> I don't want users outside rbg.vic.gov.au to receive communication from my RT system.
> 
> It's v3.4.4, running on Ubuntu Dapper 6.06, with postfix, apache2 and mysql as the backend.
> 
> Chris


-- 
Gary Hall hall at fas.sfu.ca   | Voice (604) 291-5925
Faculty of Applied Sciences | Fax   (604) 291-5404
Simon Fraser University     |
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