[rt-users] Q: Writing a transaction template: {$Transaction->Content()}

[Kenneth Crocker]

Mike,


	We merely modified the "Resolve" template to include our CF 
"Description" (a more concise description of the problem) and the 
resolution comment (made by the owner at time of resolution) in the body 
of the resolve e_mail. Works great for us.


Kenn
LBNL

Mike Friedman wrote:
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> On Thu, 21 Sep 2006 at 09:52 (-0700), John H. Nyhuis wrote:
> 
>>     I am using RT3.4, and am trying to write a resolve ticket action 
>> email template that will include:
>>
>> -all correspondence for the ticket
>> -NOT include comments on the ticket
>> -will include the correspondence entered at the time of the resolve 
>> action
>>
>> My template (built from the default) includes the 
>> {$Transaction->Content()} line which does seem to list the ticket 
>> correspondence in other templates. However, when this template is 
>> resolved, it is populated with a message stating "no content for this 
>> ticket".
>>
>> Can anyone see what I am doing wrong?  The same call used in other 
>> templates works perfectly.  I have included the content of the 
>> template below.  Why does the {$Transaction->Content()} come up with 
>> no content?
> 
> John,
> 
> A 'resolve' transaction itself usually has no 'transaction content'. 
> Whereas, if this were, say, 'On Correspondence', then the content would 
> be the actual correspondence that triggered the scrip.
> 
> If you really want to include, say, the contents of the last 
> correspondence before the ticket was resolved, then I believe you'll 
> have to loop through the ticket's attachments to find it.  At least 
> that's what I wound up doing.
> 
> Mike
> 
> _________________________________________________________________________
> Mike Friedman                        IST/System and Network Security
> mikef at berkeley.edu                   2484 Shattuck Avenue
> 1-510-642-1410                       University of California at Berkeley
> http://socrates.berkeley.edu/~mikef  http://security.berkeley.edu
> _________________________________________________________________________
> 
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