[rt-users] CCs not cc'ed on new ticket creation

[Roy El-Hames]

Gary;
Have you got enabled a Global\scrip with condition on Create and action 
Notify Others ??
Roy

Gary Hall wrote:
> Thanks for the tip, Mathew.
>
> I've got the variable set. The addresses are added as CCs on the 
> ticket . Copies of
> Replys are sent to the addresses.  The problem is that the addresses 
> are not
> sent copies of the information entered into the "Create a new ticket" 
> form when
> the ticket is created.
>
> This might be the intended design. You create a ticket and specify who 
> will receive
> copies of future updates to it but these people do not receive copies 
> of the original
> ticket at the time of creation for some obscure reason. However, the 
> comment on the
> form under the field says "(Sends a carbon-copy of this update to a 
> comma-delimited
> list of email addresses. These people will receive future updates.)", 
> so apparently
> the intention is that the CCs are cc'ed with the original ticket at 
> creation time.
>
> I'm just trying to find out if others have the same issue and if 
> someone has a fix.
>
> Gary
>
>
> Mathew wrote:
>> Gary Hall wrote:
>>  
>>> I'm using RT 3.6.1.
>>>
>>> When creating new tickets via the "Create ticket in" button on
>>> the home page (i.e., the https://.../Ticket/Create.html form
>>> the ticket is created by the addresses in the CC line are
>>> not cc'ed with a copy of the update.
>>>
>>> The only outgoing message is the AutoResponse.
>>>
>>> The addresses appear in a CC header in the new ticket history, tho'.
>>>
>>> Anyone else experience this? know what may be causing it?
>>>
>>> Gary
>>>
>>>     
>>
>> In etc/RT_Siteconfig.pm there is a setting called ParseNewMessagesForCC
>> or something like that.  It might be set to 'undef' or '0'.  Change it
>> to '1'.
>>
>>   
>
>