[rt-users] Q: How to change resolve template defaults
Jason A. Diegmueller
doogles at doogles.com
Mon Sep 25 17:09:58 EDT 2006
John--
At a quick glance, it looks like:
Ticket/Elements/Tabs
Line 152 appears to start the code which determines if the user has the
right to modify the ticket, and if so, presents a link. It looks like it
would be trivial to change ?Action=Comment to ?Action=Respond.
I haven't tested this, but this seems to be the right path.
-jd
On Mon, 25 Sep 2006, John H. Nyhuis wrote:
> Greetings,
>
> I am using RT 3.4, and when we resolve tickets, our final message is
> saved as a comment by default.
> Rather then bug our helpdesk personal to change this to "reply to
> requestors" every time we close a ticket, I would like to change the default
> from "comment" to "reply".
> Does anyone know what file this would be specified in?
>
> Thanks,
>
> John H. Nyhuis
> Sr. Computer Specialist
> Dept. of Pediatrics
> HS RR338, Box 356320
> University of Washington
> Desk: (206)-685-3884
> cabal at u.washington.edu
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