[rt-users] Q: How to change resolve template defaults

Jason A. Diegmueller doogles at doogles.com
Mon Sep 25 17:09:58 EDT 2006


John--

At a quick glance, it looks like:
  Ticket/Elements/Tabs

Line 152 appears to start the code which determines if the user has the 
right to modify the ticket, and if so, presents a link.  It looks like it 
would be trivial to change ?Action=Comment to ?Action=Respond.

I haven't tested this, but this seems to be the right path.

-jd

On Mon, 25 Sep 2006, John H. Nyhuis wrote:

> 	Greetings,
>
> 	I am using RT 3.4, and when we resolve tickets, our final message is 
> saved as a comment by default.
> 	Rather then bug our helpdesk personal to change this to "reply to 
> requestors" every time we close a ticket, I would like to change the default 
> from "comment" to "reply".
> 	Does anyone know what file this would be specified in?
>
> 	Thanks,
>
> John H. Nyhuis
> Sr. Computer Specialist
> Dept. of Pediatrics
> HS RR338, Box 356320
> University of Washington
> Desk: (206)-685-3884
> cabal at u.washington.edu
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