[rt-users] Problem with reciving emails by RT which attachment's name has specific polish characters

[Tom]

What I can do, how to set or is this possible to
recive emails by RT sended from Outlook Express.
Emails with attachment which has polish specific
characters in name. When I'm sending email encoded
in UTF-8 or ISO-8859-2 with attachment which has polish
specific characters in name (ŻŹĆŃŁĄŚĘÓżźćńłąśóę),
RT recives such email but information about attachments
brings to small info at the bottom of page. There is 
no name of attachment, no MIME type.
I can only save this attachment to disk but user dont know
as what kind of file save this attachment.



I send such emails from Outlook express, under windows Xp
with polish locales.

Below there are sources of emails causing above problem.


Question for advanced,experienced users of ticketing systems:
Is this posible to run such system(GPLicense) for international use I mean for reciving emails with attachments(with specific characters for languages) from whole Europe, NOrth AMerica maybe besides ASIA? I mean system that will not require from administrator doing system for his own ?
 

Regards













ISO-8859-2 START
------------
From: "Janek" <janek at blblalbalbalb>
To: <rt at blblbala>
Subject: =?iso-8859-2?B?r6zG0aPToabKv7zm8bPzsbbqIE9FIElTTw==?=
Date: Thu, 5 Apr 2007 12:30:27 +0200
MIME-Version: 1.0
Content-Type: multipart/mixed;
	boundary="----=_NextPart_000_001F_01C7777E.30E58000"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.3028
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028

This is a multi-part message in MIME format.

------=_NextPart_000_001F_01C7777E.30E58000
Content-Type: text/plain;
	charset="iso-8859-2"
Content-Transfer-Encoding: quoted-printable

=AF=AC=C6=D1=A3=D3=A1=A6=CA=BF=BC=E6=F1=B3=F3=B1=B6=EA





------=_NextPart_000_001F_01C7777E.30E58000
Content-Type: application/pdf;
	name="=?iso-8859-2?B?v7zm8bOxturzr6zG0aOhpsrTLnBkZg==?="
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
	filename="=?iso-8859-2?B?v7zm8bOxturzr6zG0aOhpsrTLnBkZg==?="

HERE IS ENCODED PDF FILE

------=_NextPart_000_001F_01C7777E.30E58000--
---------
end ISO-8859-2




UTF-8 start
--------------


From: "Janek" <janek at blablalba>
To: <rt at blabablba>
Subject: =?UTF-8?B?xbvFucSGxYPFgcOTxITFmsSYxbzFusSHxYTFgsOzxIXFm8SZ?=
Date: Thu, 5 Apr 2007 12:32:17 +0200
MIME-Version: 1.0
Content-Type: multipart/mixed;
	boundary="----=_NextPart_000_0025_01C7777E.726A4420"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.3028
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028

This is a multi-part message in MIME format.

------=_NextPart_000_0025_01C7777E.726A4420
Content-Type: text/plain;
	charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

=C5=BB=C5=B9=C4=86=C5=83=C5=81=C3=93=C4=84=C5=9A=C4=98=C4=85=C5=9B=C5=82=C5=
=BC=C5=BA=C4=87=C3=B3=C4=99




------=_NextPart_000_0025_01C7777E.726A4420
Content-Type: application/pdf;
	name="=?UTF-8?B?xbzFusSHxYTFgsSFxZvEmcOzxbvFucSGxYPFgcSExZrEmMOTLnBkZg==?="
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
	filename="=?UTF-8?B?xbzFusSHxYTFgsSFxZvEmcOzxbvFucSGxYPFgcSExZrEmMOTLnBkZg==?="



------=_NextPart_000_0025_01C7777E.726A4420--


--------------
end UTF-8