AW: [rt-users] Newest Unowned Ticket rights?
Loos, Christian
CLoos at netcologne.de
Mon Apr 16 03:02:40 EDT 2007
Hello Glenn,
you have to click the Edit button right of the newest unowned tickets box, then click on Search-Unowned Tickets and then
got to Advanced. There you see the advanced serach panel and there you can compare it with the initial data and correct the search.
Chris
-----Ursprüngliche Nachricht-----
Von: Glenn Sieb [mailto:ges at wingfoot.org]
Gesendet: Samstag, 14. April 2007 02:26
An: Loos, Christian
Betreff: Re: [rt-users] Newest Unowned Ticket rights?
Loos, Christian wrote:
> Hello Glenn,
>
> i think you have changed the search for Newest Unowned Tickets. The
> is a bug in rt, if you change the search by "Edit Search" the tickets
> are no more clickable. Just look in /etc/initialdata for "Search -
> Unowned Tickets" and compare it with your search by looking at the
> "Advanced" search.
Hi Chris!
Here's what initialdata says:
{ Name => 'Search - Unowned Tickets',
Description => '[_1] newest unowned tickets', # loc
Content =>
# 'Take' #loc
{ Format => "'<a
href=\"__WebPath__/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#',
'<a
href=\"__WebPath__/Ticket/Display.html?id=__id__\">__Subject__</a>/TITLE:Subject',
QueueName, ExtendedStatus, CreatedRelative, '<A
HREF=\"__WebPath__/Ticket/Display.html?Action=Take&id=__id__\">__loc(Take)__</a>/TITLE: '
",
Query => " Owner = 'Nobody' AND ( Status = 'new' OR Status =
'open')",
OrderBy => 'Created',
Order => 'DESC' },
},
I don't see anything under Advanced (or even going into "Tickets,
Advanced" under RT.. Sorry for being a doof on this--I love RT
immensely, and when it works, it works so well.. but when it breaks..
ack! :)
Thanks!
Best,
--Glenn
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