AW: [rt-users] Newest Unowned Ticket rights?

Loos, Christian CLoos at
Mon Apr 16 03:02:40 EDT 2007

Hello Glenn,

you have to click the Edit button right of the newest unowned tickets box, then click on Search-Unowned Tickets and then
got to Advanced. There you see the advanced serach panel and there you can compare it with the initial data and correct the search.


-----Ursprüngliche Nachricht-----
Von: Glenn Sieb [mailto:ges at]
Gesendet: Samstag, 14. April 2007 02:26
An: Loos, Christian
Betreff: Re: [rt-users] Newest Unowned Ticket rights?

Loos, Christian wrote:
> Hello Glenn,
> i think you have changed the search for Newest Unowned Tickets. The
> is a bug in rt, if you change the search by "Edit Search" the tickets
> are no more clickable. Just look in /etc/initialdata for "Search -
> Unowned Tickets" and compare it with your search by looking at the
> "Advanced" search.

Hi Chris!

Here's what initialdata says:

     { Name => 'Search - Unowned Tickets',
       Description => '[_1] newest unowned tickets', # loc
       Content     =>
# 'Take' #loc
       { Format => "'<a 
QueueName, ExtendedStatus, CreatedRelative, '<A 
HREF=\"__WebPath__/Ticket/Display.html?Action=Take&id=__id__\">__loc(Take)__</a>/TITLE: ' 
         Query   => " Owner = 'Nobody' AND ( Status = 'new' OR Status = 
         OrderBy => 'Created',
         Order   => 'DESC' },

I don't see anything under Advanced (or even going into "Tickets, 
Advanced" under RT.. Sorry for being a doof on this--I love RT 
immensely, and when it works, it works so well.. but when it breaks.. 
ack! :)


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