[rt-users] a scrip that change the subject string

陈 然 grantchen426 at hotmail.com
Mon Apr 16 21:48:17 EDT 2007


I use the RT 3.4.5 and I set up a scrip to add "xxx"  in front of all the 
subject my customer put in during ticket creation.
Below is my scrip:
Custom condition:  return 1; 
Custom action preparation code:  return 1; 
Custom action cleanup code:  $self->TicketObj->SetSubject 

After I put it into effect,the ticket subject turned out to be as follow:

I searched the wiki but didn't find a answer.
Can anyone point me in the right direction?

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