[rt-users] Template won't fire when scrip condition is true

[Stephen Turner]

At Tuesday 4/17/2007 02:00 PM, Gene LeDuc wrote:
>Hi All,
>
>I've been scratching my head over this for 2 days and haven't been 
>able to solve it.  I have a scrip that is not firing the Notify 
>Others action when its user-defined condition is true.  The scrip 
>fires, the condition is true, but the execution chain simply ends 
>without the template getting launched.  There are no errors in the 
>apache log and my debug log shows that the scrip condition is 
>true.  I have an almost identical scrip (different code for 
>conditional and template) in another queue that is working fine, so 
>I'm taking a step back and asking if anyone here can see my mistakes.

Gene,

What does the Acknowledge template look like? You'll need recipients 
coded in the template to generate any email from this setup.

Steve