[rt-users] Template won't fire when scrip condition is true

[Kenneth Crocker]

Gene,


	I'm certainly no expert, but usually it's the simple assumed things 
that bite us. You're stated
"Since the returned value ($val) is 1, the Acknowledge template should 
get run, but it doesn't.  I'm certain of this because the first line of 
the template is:
{ $RT::Logger->debug("Template DNS:26 (Acknowledge): Entering template");
and nothing gets logged."
	It looks to me like you're missing a right parenthesis, but maybe you 
only showed part of the code. Just a thought.


Kenn
LBNL

Gene LeDuc wrote:
> Hi All,
> 
> I've been scratching my head over this for 2 days and haven't been able 
> to solve it.  I have a scrip that is not firing the Notify Others action 
> when its user-defined condition is true.  The scrip fires, the condition 
> is true, but the execution chain simply ends without the template 
> getting launched.  There are no errors in the apache log and my debug 
> log shows that the scrip condition is true.  I have an almost identical 
> scrip (different code for conditional and template) in another queue 
> that is working fine, so I'm taking a step back and asking if anyone 
> here can see my mistakes.
> 
> 1. An e-mail is sent to RT and data is extracted from it and loaded into 
> custom fields in the newly created ticket.  This is working; the ticket 
> gets created and all of the custom fields get their correct data.
> 2. Setting one of the custom fields (above) causes a user-defined 
> condition in another scrip to fire.  The scrip looks like this:
> Description: Ack Requestor
> Condition: User Defined
>   { ### True when machine name is first set (set by New Ticket scrip)
>     my $MyName = "Scrip DNS:37:Condition (Ack Requestor)";
>     my $Transaction = $self->TransactionObj;
>     my $field = 7;
>     my $val = ($Transaction->Type =~ /CustomField/i) && 
> ($Transaction->Field == $field) && !$Transaction->OldValue();
>     $RT::Logger->debug("$MyName: Conditional is $val");
>     return $val;
>   }
> Action: Notify Other Recipients
> Template: Acknowledge
> Stage: TransactionCreate
> 
> I know that the scrip is firing because of the $RT::Logger->debug 
> statement (just before the return in the condition code), and I know 
> that the return value is 1 for the same reason.  Here is the log entry:
> [Tue Apr 17 17:40:56 2007] [debug]: Scrip DNS:37:Condition (Ack 
> Requestor): Conditional is 1 ((eval 900):8)
> 
> Since the returned value ($val) is 1, the Acknowledge template should 
> get run, but it doesn't.  I'm certain of this because the first line of 
> the template is:
> { $RT::Logger->debug("Template DNS:26 (Acknowledge): Entering template");
> and nothing gets logged.
> 
> Here is the debug log for this run (Transaction 3237 is the ticket 
> creation and 3238 is the custom field being populated):
> [Tue Apr 17 17:40:54 2007] [debug]: About to think about scrips for 
> transaction #3233 (/opt/local/lib/RT/Transaction_Overlay.pm:165)
> [Tue Apr 17 17:40:54 2007] [debug]: About to think about scrips for 
> transaction #3234 (/opt/local/lib/RT/Transaction_Overlay.pm:165)
> [Tue Apr 17 17:40:54 2007] [debug]: About to think about scrips for 
> transaction #3235 (/opt/local/lib/RT/Transaction_Overlay.pm:165)
> [Tue Apr 17 17:40:54 2007] [debug]: About to think about scrips for 
> transaction #3236 (/opt/local/lib/RT/Transaction_Overlay.pm:165)
> [Tue Apr 17 17:40:54 2007] [debug]: About to think about scrips for 
> transaction #3237 (/opt/local/lib/RT/Transaction_Overlay.pm:165)
> [Tue Apr 17 17:40:54 2007] [debug]: About to prepare scrips for 
> transaction #3237 (/opt/local/lib/RT/Transaction_Overlay.pm:169)
> [Tue Apr 17 17:40:54 2007] [debug]: Found 4 scrips 
> (/opt/local/lib/RT/Scrips_Overlay.pm:363)
> [Tue Apr 17 17:40:54 2007] [debug]: Scrip DNS:37:Condition (Ack 
> Requestor): Conditional is  ((eval 890):8)
> [Tue Apr 17 17:40:54 2007] [debug]: About to commit scrips for 
> transaction #3237 (/opt/local/lib/RT/Transaction_Overlay.pm:178)
> [Tue Apr 17 17:40:56 2007] [debug]: About to think about scrips for 
> transaction #3238 (/opt/local/lib/RT/Transaction_Overlay.pm:165)
> [Tue Apr 17 17:40:56 2007] [debug]: About to prepare scrips for 
> transaction #3238 (/opt/local/lib/RT/Transaction_Overlay.pm:169)
> [Tue Apr 17 17:40:56 2007] [debug]: Found 3 scrips 
> (/opt/local/lib/RT/Scrips_Overlay.pm:363)
> [Tue Apr 17 17:40:56 2007] [debug]: Scrip DNS:37:Condition (Ack 
> Requestor): Conditional is 1 ((eval 900):8)
> [Tue Apr 17 17:40:56 2007] [debug]: About to commit scrips for 
> transaction #3238 (/opt/local/lib/RT/Transaction_Overlay.pm:178)
> [Tue Apr 17 17:40:56 2007] [info]: Ticket 313 created in queue 'DNS' by 
> bogus.user at bogus.domain.com (/opt/local/lib/RT/Ticket_Overlay.pm:754)
> [Tue Apr 17 17:40:57 2007] [debug]: Found 0 scrips 
> (/opt/local/lib/RT/Scrips_Overlay.pm:363)
> 
> 
> Can someone point out what I'm missing here?
> 
> Thanks,
> Gene
> 
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