[rt-users] Template won't fire when scrip condition is true

Gene LeDuc gleduc at mail.sdsu.edu
Tue Apr 17 15:19:51 EDT 2007

I just tried hard-coding the headers into the template like so (minus the 
"begin" and "end" lines):
========= begin template
To: myaddress at mydomain.whatever
Subject: Is the template firing?

{ $RT::Logger->debug("Template DNS:26 (Acknowlege): Entering template");
#(more template code goes here)
========= end template

Still no e-mail.  I'm convince that the template is not getting run.  But 
RT is indicating that it should be.

At 11:08 AM 4/17/2007, Stephen Turner wrote:
>At Tuesday 4/17/2007 02:00 PM, Gene LeDuc wrote:
>>Hi All,
>>I've been scratching my head over this for 2 days and haven't been able 
>>to solve it.  I have a scrip that is not firing the Notify Others action 
>>when its user-defined condition is true.  The scrip fires, the condition 
>>is true, but the execution chain simply ends without the template getting 
>>launched.  There are no errors in the apache log and my debug log shows 
>>that the scrip condition is true.  I have an almost identical scrip 
>>(different code for conditional and template) in another queue that is 
>>working fine, so I'm taking a step back and asking if anyone here can see 
>>my mistakes.
>What does the Acknowledge template look like? You'll need recipients coded 
>in the template to generate any email from this setup.

Gene LeDuc, GSEC
Security Analyst
San Diego State University 

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