[rt-users] Custom Status/Ticket disappears

[Roy El-Hames]

Mathew;
You'll need to modify the files that produce search results for you,  
Torsten below changes the Quick search, in your original query about 
owned tickets you, depending on which style you use, if you use saved 
searches you'll need to edit your search to include "AND Status = 'your 
new status'" .. if you are still using the old Elements/MyTickets, you 
'll need to edit that element adding something similar to:
$tickets->LimitStatus(Value => ''your new status');
Roy

Mathew Snyder wrote:
> That seems easy enough.  Are there other places where code has to be inserted or
> is this the only file?
>
> Mathew
>
> Torsten Brumm wrote:
>   
>> Here is a simple example for quicksearch:
>> <div class="ticket-overview">
>> <&|/Widgets/TitleBox, title => loc("Quick search"), bodyclass => "",
>>    titleright => loc("Edit"), titleright_href =>
>> $RT::WebPath.'/Prefs/Quicksearch.html' &>
>> <& /Elements/QueueSummary,
>>    cache => 'quick_search_queues',
>>    queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') &&
>> !exists $unwanted->{$_->Name} },
>>    conditions => [ {cond => "Status = 'new'",  name => loc ('new')  },
>>                    {cond => "Status = 'open'", name => loc ('open') },
>>                    {cond => "Status = 'accepted'", name => loc
>> ('accepted') },
>>                    {cond => "Status = 'implement'", name => loc
>> ('implemented') },
>>                    {cond => "Status = 'approved'", name => loc
>> ('approved') },
>>                    {cond => "Status = 'stalled'", name => loc ('stalled') },
>>                    {cond => "Status = 'pending'", name => loc
>> ('pending') },
>>                    {cond => "Status = 'authorized'", name => loc
>> ('authorized') },
>>                    {cond => "Status = 'resolved'", name => loc
>> ('resolved') }] &>
>> </&>
>> </div>
>> <%INIT>
>> my $unwanted =
>> $session{'CurrentUser'}->UserObj->Preferences('QuickSearch', {});
>> </%INIT>
>>
>> i had to add my custom status to this file.
>>
>> For the rest like tickets i own and so on, its enough if you go to edit
>> in this module and edit the search string.
>>
>> Torsten
>>
>> 2007/4/18, Mathew Snyder < theillien at yahoo.com
>> <mailto:theillien at yahoo.com>>:
>>
>>     I used the method in the wiki for adding a custom active status to my
>>     configuration (development box).  It shows up fine.  However, when I
>>     select it,
>>     ticket I've applied it to disappears from my list of owned
>>     tickets.  How can I
>>     adjust this to force the ticket to stay available the way stalled does?
>>
>>     Thanks
>>     Mathew
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>>
>>
>> -- 
>> MFG
>>
>> Torsten Brumm
>>
>> http://www.torsten-brumm.de <http://www.torsten-brumm.de>
>>     
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