[rt-users] Forward tickets as mails to 3rd party's

[Andree Kupka]

Hello,



we need sometimes to forward tickets as mails to 3rd party's who don't work with RT. Ok we can work with CC, but some of our colleagues and supplier did not react on mails when they are only in CC.



I found this threat but unfortunately this is only with CC mails http://www.gossamer-threads.com/lists/rt/users/49501?search_string=forward;#49501



Any idea how to do? 



Thanks

Andree






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