[rt-users] Forward tickets as mails to 3rd party's

[Andree Kupka]

Hi,

thanks, but unfortunately we have more than one 3rd party (approx 25).

Andree

----- Original Message ----
From: Roy El-Hames <rfh at pipex.net>
To: Andree Kupka <andree.kupka at yahoo.com>
Cc: rt-users at lists.bestpractical.com
Sent: Friday, April 20, 2007 2:21:39 PM
Subject: Re: [rt-users] Forward tickets as mails to 3rd party's

Andree;
You can do that via scrips and templates, create a template similar to 
the auto-reply template if you like but at the very top add the line:
To: emailaddress at yourthirdparty
Then create a scrip on Create notify other recipients using your new 
template , and it should work.
Roy

Andree Kupka wrote:
> Hello,
>
>
>
> we need sometimes to forward tickets as mails to 3rd party's who don't work with RT. Ok we can work with CC, but some of our colleagues and supplier did not react on mails when they are only in CC.
>
>
>
> I found this threat but unfortunately this is only with CC mails http://www.gossamer-threads.com/lists/rt/users/49501?search_string=forward;#49501
>
>
>
> Any idea how to do? 
>
>
>
> Thanks
>
> Andree
>
>
>
>
>
>
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