[rt-users] Business::Hours anyone?

[Gene LeDuc]

Hi Robert,

When a ticket is created I want to include a statement in the e-mail to the 
requestor that the ticket should be closed in 5 business days, and if they 
haven't heard back from us by then to call us.  I'm using Business::Hours 
to compute "then" and have basically copied the example from the wiki.  The 
problem I'm having is that the "add_seconds" method is returning -1, which 
the docs seem to say means that the result is more than 30 days in the future.

Here's my code:

   my $days = 5;
   my $seconds = $days * 8.5 * 60 * 60;
   $RT::Logger->debug("$MyName: days: $days, seconds: $seconds");
   my $hours = Business::Hours->new();
   $hours->business_hours(
     { 0 => { Name => 'Sunday', Start => undef, End => undef },
       1 => { Name => 'Monday', Start => '08:00', End => '16:30' },
       2 => { Name => 'Tuesday', Start => '08:00', End => '16:30' },
       3 => { Name => 'Wednesday', Start => '08:00', End => '16:30' },
       4 => { Name => 'Thursday', Start => '15:00', End => '23:30' },
       5 => { Name => 'Friday', Start => '15:00', End => '23:30' },
       6 => { Name => 'Saturday', Start => undef, End => undef }
     } );
   my $curtime = time;
   my $duetime = $hours->add_seconds ($curtime, $seconds);
   $RT::Logger->debug("$MyName: curtime: $curtime, duetime: $duetime");

And here's what I'm seeing in my logs:

   [Wed Apr 25 20:05:00 2007] [debug]: Scrip DNS:35:Commit (New Ticket): 
days: 5, seconds: 153000 ((eval 362):30)
   [Wed Apr 25 20:05:00 2007] [debug]: Scrip DNS:35:Commit (New Ticket): 
curtime: 1177531500, duetime: -1 ((eval 362):43)

I expect the $duetime result to be ($curtime + 5 business days), or exactly 
1 real week from $curtime.  Any thoughts on where I should start looking?

Thanks,
Gene

At 10:39 AM 4/25/2007, Robert Long wrote:
>Gene LeDuc wrote:
> > Hi All,
> >
> > If anyone has used the Business::Hours module successfully, I have
> > what should be a pretty simple question.
> >
> > Thanks,
> > Gene
> >
> >
> >
>Yeah, I use the Business:Hours in a medium complex setting, what is your
>question (I'd rather keep it on the list so if anyone else has the
>same/similar question it'll get answered here)
>
>.r'


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University