[rt-users] assigning a ticket to a user

[Flavio Pereira]

	Hello people,
	
	I'm a a new user of RT and I'm having some problems.

	After install, have it up and running I changed the messages
exchanged in RT (editing Scripts and Tamplates) and some users/group
permissions... So, I can't make the requestors and AdminCc to receive the
message after resolve the ticket, RT is sending to the AdminCc as Comment
and to the requestor as Replay, the template created to be used when the
ticket is finished isn't used by RT.

	Someone can help me?

	Regards,

Flavio Pereira
Support Analyst
http://www.guiasp.com.br