[rt-users] ticket reopen

Mustafa Badawi mustafa.badawi at gmail.com
Fri Apr 27 17:01:06 EDT 2007

I have a running installation of RT. I have a problem with reopening
resolved tickets by replying to the email sent when the ticket is resolved.
the ticket is updated with the reply email but the status remains
"resolved". where might the problem be and how can I troubleshoot it?

Mustafa Badawi
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