[rt-users] Scrip question: Approvals and changing ownership of the originating ticket

Chris Nelson cnelson at nighthawkrad.net
Wed Aug 1 12:53:22 EDT 2007

I implemented the approval process listed in the wiki here: 

If a ticket is created via email sent to the "approval" queue, the 
ticket and the resulting "approval" ticket do not have an owner.  I 
wrote a scrip to set the owner of the approval ticket when it is 
"approved" (resolved),  but I can't figure out how to set the owner of 
the originating ticket (created by the original email) to the 
requestor.... Is this possible?

The reason I ask, is because once a ticket has its dependancy resolved, 
it sits in the "approval" queue unowned and it is up to the requestor to 
go get the ticket and take ownership.

Any guidance would be greatly appreciated.

Chris Nelson
CDA Unix Administrator
NightHawk Radiology Services
250 Northwest Blvd. #206
Coeur D'Alene, ID 83814

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