[rt-users] Ticket import problem

[Petr Grolmus]

Hi

I'm trying to migrate tickets from RT2 to RT3 using rt2-to-rt3-1.26

Since I have all sorts of problems with migrating character encoding, I
have decided to convert all texts in the dumped tickets to ASCII. However,
though all the headers seem untouched by the conversion, I'm not able to
import the resulting (coverted) files. In short, importing t-3.orig
(attached) works while importing t-3.new does not. The error message I get
is:

----------------
t-3: Couldn't load ../to/tickets-0/t-3 as a stored ticket. Trying as a
dumped file
[Wed Aug  1 16:55:41 2007] [crit]: Unrecognized character \x05 at
../to/tickets-0/t-3 line 1.
Compilation failed in require at /root/rt2-to-rt3-1.26/dumpfile-to-rt-3.0
line 606. (/usr/share/request-tracker3.6/lib/RT.pm:317)

Stack trace:
        RT::__ANON__() called at
/root/rt2-to-rt3-1.26/dumpfile-to-rt-3.0:606
        RT::import_tickets() called at
/root/rt2-to-rt3-1.26/dumpfile-to-rt-3.0:401
Unrecognized character \x05 at ../to/tickets-0/t-3 line 1.
Compilation failed in require at /root/rt2-to-rt3-1.26/dumpfile-to-rt-3.0
line 606.
----------------

Can you explain why this might be happaning and suggest a way to make this
work?


                                              Petr Grolmus

--------------------------------------------------------------------------
 Petr Grolmus

 Laboratory for Computer Science
 University of West Bohemia
 Univerzitni 20, 306 14 Pilsen                      Tel.: +420 377 632 851
 Czech Republic                                    E-mail: indy at civ.zcu.cz
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