[rt-users] Customer Management with Rt?

Aaron Sallade asallade at gmail.com
Wed Aug 22 00:45:09 EDT 2007


I run an ISP and would like to use RT to manage customer information as well
as track their support issues.


I added custom fields to Users so as to be able to include IP addresses and
other standard customer info.


I plan to create a non privileged user for each customer.


Is there a way to attach a ticket to a user without making them an owner?
More importantly, is there a way to attach a ticket to a user and not have
them get an email regarding it?


I would like to be able to track incidents, updates and notes as tickets
associated with a user (Customer) without spamming them every time we do
some internal updates.


I also need to be able to search by a user/customer and view their tickets.


Is there a good way to do this?


Thanks for any help.




No virus found in this outgoing message.
Checked by AVG Free Edition. 
Version: 7.5.484 / Virus Database: 269.12.1/963 - Release Date: 8/20/2007
5:44 PM
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20070821/d727daca/attachment.htm>

More information about the rt-users mailing list