[rt-users] 3.6.4: Slow (or hanged up) when replying with a large text

Jesse Vincent jesse at bestpractical.com
Wed Aug 29 12:16:23 EDT 2007

On Aug 29, 2007, at 12:09 PM, Thierry Thelliez wrote:

> Our RT installation works fine (upgraded from 3.6.3 to 3.6.4 and using
> MySQL). But we just found that if a reply text to a ticket is too long
> (more than 60 lines), RT does not seems to be able to refresh the
> page. The reply is submitted with the Self Service interface. The web
> browser just hang forever (or I am not patient enough to wait for more
> than 10 minutes...).
> If we stop the Web browser and restart it, then we can see that the
> (long) reply was successfully accepted.
> Is there any timeouts to look for? Or other issues?

Tell us about your Sendmail and Mail configuration variables in  
RT_Config and RT_SiteConfig?

> Thanks,
> Thierry Thelliez
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

-------------- next part --------------
A non-text attachment was scrubbed...
Name: PGP.sig
Type: application/pgp-signature
Size: 186 bytes
Desc: This is a digitally signed message part
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20070829/db6b5049/attachment.sig>

More information about the rt-users mailing list