[rt-users] Best ways to create a web based ticket submission without login?

[Jeff Platter]

You should create a webform then generates and sends an email to the correct
queue in your RT system. If you want other fields filled in you can use the
commandByEmail extension to have RT fill in all the extra fields you want
through the email.

-Jeff

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Thierry
Thelliez
Sent: Thursday, August 30, 2007 3:51 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Best ways to create a web based ticket submission
without login?

How would you create a web form that will be used by users that do not
have an RT account?

The self service interface is simple but I need something even
simplier: users fill a form and press submit. That's all. No
authentication, No ticket list. On the form they should fill several
custom fields including a way to identify them back (name, email). The
only thing they need to see is a ticket submission page.

Behind the scene this form will populate an RT ticket for a predefined
queue and another group of users will process the requests/tickets.

How should I get started with these requirements?

Thanks,
Thierry Thelliez
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

-- 
This message has been scanned for viruses and
dangerous content by MailScanner, and is
believed to be clean.



-- 
This message has been scanned for viruses and
dangerous content by MailScanner, and is
believed to be clean.