[rt-users] RT stops sending mails to ticket requestors

[Christopher Kunz]

Hi,

the rt debug log looks like this during one of the "broken" transactions:


[Fri Aug 31 14:26:21 2007] [debug]: About to commit scrips for transaction
#324709 (/usr/local/rt/lib/RT/Transaction_Overlay.pm:173)
[Fri Aug 31 14:26:21 2007] [info]:
<rt-3.6.0-6968-1188570380-1094.59902-7-0 at filoo.de> #59902/324709 - Scrip 7
CorrespondNotify (/usr/local/rt/lib/RT/Action/SendEmail.pm:237)
[Fri Aug 31 14:26:21 2007] [info]:
<rt-3.6.0-6968-1188570380-1094.59902-7-0 at filoo.de> No recipients found. Not
sending. (/usr/local/rt/lib/RT/Action/SendEmail.pm:249)
[Fri Aug 31 14:26:21 2007] [info]:
<rt-3.6.0-6968-1188570380-1094.59902-5-0 at filoo.de> #59902/324709 - Scrip 5
CorrespondNotifyAdminCC (/usr/local/rt/lib/RT/Action/SendEmail.pm:237)
[Fri Aug 31 14:26:21 2007] [debug]: Converting 'ISO-8859-1' to 'utf-8' for
text/plain - Re: AW: AW: [Filoo GmbH #59902] testmail
(/usr/local/rt/lib/RT/I18N.pm:226)
[Fri Aug 31 14:26:21 2007] [debug]: About to think about scrips for transaction
#324710 (/usr/local/rt/lib/RT/Transaction_Overlay.pm:160)
[Fri Aug 31 14:26:21 2007] [info]:
<rt-3.6.0-6968-1188570380-1094.59902-5-0 at filoo.de> sent  To: "AdminCc of Filoo
GmbH Ticket #59902":; Bcc: chris at filoo.de, jens at filoo.de, seb at filoo.de
(/usr/local/rt/lib/RT/Action/SendEmail.pm:312)
[Fri Aug 31 14:26:21 2007] [info]:
<rt-3.6.0-6968-1188570380-1094.59902-6-0 at filoo.de> #59902/324709 - Scrip 6
CorrespondNotifyReq (/usr/local/rt/lib/RT/Action/SendEmail.pm:237)
[Fri Aug 31 14:26:21 2007] [info]:
<rt-3.6.0-6968-1188570380-1094.59902-6-0 at filoo.de> No recipients found. Not
sending. (/usr/local/rt/lib/RT/Action/SendEmail.pm:249)
[Fri Aug 31 14:26:21 2007] [warning]: Use of uninitialized value in
concatenation (.) or string at
/usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway line 66.
(/usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway:66)

The scrip is actually executed, but no recipient is found... how could that happen?
--ck