[rt-users] Scrip condition input request

[Roy El-Hames]

Matthew;

Why do you need the first if, as your condition is Queue change which 
should compensate for :

if ($self->TransactionObj->Type eq "Set" && $self->TransactionObj->Field eq "Queue") {

Also

$self->TransactionObj->NewValue eq "TechOps"

I am guessing this should be the Queue Id and not Name, ie number not label.

Regards;
Roy

Mathew Snyder wrote:
> I haven't been able to sort this out.  When I move a ticket from our triage
> queue to our TechOps queue it is still reset to new.  Anyone have any thoughts
> on how to get this working?
>
> Condition: On Queue Change
> Action: User Defined
> Template: Global template: Blank
> Stage: TransactionCreate
>
> Custom condition:
>
> Custom action preparation code:
> return 1;
>
> Custom action cleanup code:
> if ($self->TransactionObj->Type eq "Set" && $self->TransactionObj->Field eq
> "Queue") {
>   if ($self->TransactionObj->NewValue eq "TechOps" || $self->TicketObj->Owner !=
> 10) {
>     return 0;
>   }else{
>     $self->TicketObj->SetStatus('new');
>     return 1;
>   }
> }
>
>
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