[rt-users] Queue Moderator?

[Max Clark]

While basically resolved by creating a customers group and only
assigning createticket privileges to the customer group the solution
still leaves a missing feature. When an unknown user emails the RT
queue they receive a bounce message, the RT owner email receives a
message and that is it. How can I put these emails from unknown users
into a Queue "unknown" and create a ticket for them?

-Max


> For a few of our queues I need to be able to autocreate users when
> they send email (I have this working from the documentation), while on
> other queues instead of autocreating new users  I want to hold
> messages from unknown users in a pending queue. When a ticket is moved
> from the pending queue to the real queue I want to create the
> requestor in the system for future use. Will RT support this?
>
> A more detailed flow is below.
>
> Thanks,
> Max
>
> - Requestor emails support at rt
> - Is valid user yes/no?
> -- If yes create ticket and send autoresponder
> -- If no create ticket in pending queue and send "you are an unknown
> user" autoresponder
> --- Support rep periodically checks pending queue and moves valid
> tickets back to the support queue, in the process RT creates a user
> from the requestor so future emails are not sent to the unknown queue
>