[rt-users] Add group members as CC on create scrip

[Kenneth Crocker]

Roy,


	You should be able to do this with scripts and not have to worry about 
adding cc's to tickets. Make sure you have a notification scrip "Notify 
CC's on Create", where the condition is "On Create" and the condition is 
"Notify CC's" and a template. Then, be sure the group you want notified 
is a "CC" watcher for the queue the tickets get created in. When a 
ticket is created in that queue, all "CC" watchers will get a 
notification that the ticket was created. Hope this helps.

Kenn
LBNL

On 12/9/2007 12:18 PM, Roy Sowa wrote:
> Folks,
>   I apologize, but I just cannot get this to work.
>    I have seen ( and tried ) many examples on the list, over the past couple of days, but I am making no headway trying to implement.
>     
> Once again I seek some expert advice...
>     the situation ...
>   
>  1.  Users can be in multiple groups
>  2.  Users can send tickets to multiple queues but they only should be allowed to see their own tickets.
>  3.  Group members should be added as CC to ticket on create , to allow them to see tickets created by their group .
> 
>  much effort , no results... 
>  
>    I am now floundering ... and am asking for a hand.
> 
>   thanks
> Roy
> 
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