R: [rt-users] 3.6.5 query builder and custom fields

[Gianluca Cecchi]

In my setup with 3.6.5 in query builder if I do in top square:
Queue= Hardware 
Then I select "Add" near to "add these terms to your search" I get 
"Queue = 'Hardware' on the right box
And a new line at the end of "add criteria" box with
Company "condition" "possible values"
If I add it, I get added in "current search"
AND 'CF.{company}'='XXXXXXX'

And the query works as expected.

Also, in bottom "View columns" in "Add columns" section I get as the latest field
CustomField.{company} 
That I can select and add with the ---> arrow if I wish

Do you mean anything else?
 

> -----Messaggio originale-----
> Da: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] Per conto 
> di JB Segal
> Inviato: lunedì 10 dicembre 2007 22.58
> A: rt-users at lists.bestpractical.com
> Oggetto: [rt-users] 3.6.5 query builder and custom fields
> 
> I'm working on a test instance of a 3.4.5-> 3.6.5 upgrade. 
> It's mostly good, but the query builder of 3.4.5 will show 
> the custom fields for a given queue if I select 'queue=' (and 
> a queue from the list, of course) in the builder and hit add, 
> while the 3.6.5 query builder isn't.
> Any ideas?
> 
> I'm hoping it's simple, as I think this is the last thing 
> standing between me and taking this live.
> 
> Thanks!
> JB
> --
> JB Segal                 617-886-5575            www.smartertravel.com
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