[rt-users] Can I automatically display a Ticket after CF modification?
Drew Barnes
barnesaw at ucrwcu.rwc.uc.edu
Wed Dec 12 08:42:30 EST 2007
And one more, as a follow-up to myself:
http://www.gossamer-threads.com/lists/rt/users/49063#49063
Drew Barnes wrote:
> No, that is my mistake. I had Modify.html confused with Update.html
> because of another project the evil overlords have put me on.
>
> I seem to remember this being discussed in regards to people adding a
> comment or corresponence and later clicking refresh. It would add a
> second comment or email to the requestor. Searching the list archives,
> I found these. Perhaps t hey can get you started on the right path.
> http://www.gossamer-threads.com/lists/rt/users/23343#23343
> http://www.gossamer-threads.com/lists/rt/users/58075#58075
>
>
> gordon at cryologic.com wrote:
>
>> When I click the link for "Basics" or "People" or "Dates" the page for
>> modifying the associated information is displayed and at the bottom of
>> the page is a "Save Changes" button. Clicking this button does save
>> any changes I have made to the page but, unlike adding a Comment, the
>> modify page remains open and I have to click the "Display" link to
>> show the ticket.
>>
>> Perhaps this issue has been discussed earlier, however my searches of
>> the list have not uncovered anything. Does anyone know where I can
>> look for a solution?
>>
>> thanks
>> Gordon
>>
>>
>> Drew Barnes wrote:
>>
>>> The "Save Changes" button, as far as I can tell, doesn't actually change
>>> anything until the Update Ticket button is pressed. It is used to add
>>> or remove recipients from a given message, be they AdminCCs, CCs or Bccs
>>> on the ticket.
>>>
>>>
>>> gordon at cryologic.com wrote:
>>>
>>>> Is there a simple mod which would automatically display the ticket
>>>> after
>>>> the "Save Changes" button has been clicked on the Modify.html page,
>>>> instead of returning to the Modify page?
>>>>
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