[rt-users] RT 3.6 requires two or three logins with firefox and IE

[Kenneth Crocker]

To All,


	I would like to hear from ANYONE who has RT 3.6.4 on ORACLE 9+ and have 
managed to get session control to work properly with FireFox or IE using 
either the DB sessions table OR SPECIFICALLY straight to data file. We 
are going straight to data file, have made sure our URL's are correct, 
use LDAP and still no joy. I can't believe that this problem could be 
ongoing in a production ORACLE environment. This problem is keeping me 
from putting 3.6.4 into production. Please Help!


Kenn
LBNL

On 12/12/2007 6:37 PM, John D Groenveld wrote:
> In message <200712102035.lBAKZhFX004090 at stevens.arl.psu.edu>, John D Groenveld 
> writes:
>> My WAG is that Firefox and IE are doing parallel requests
>> and triggering an Apache::Session::Lock::File deadlock which is
>> somehow forcing the session to be invalidated.
>>
>> Most RT users probably use MySQL and Postgres and RT defaults
>> to using those databases for session management so won't stumble
>> across this bug.
> 
> I copied my data from Oracle to Postgres.
> 
> Then I disabled Apache::Session::Postgres in 
> /opt/rt3/share/html/Elements/SetupSessionCookie
> 
> As expected, I got the deadlock error and was forced to reauthenticate.
> 
> Need to do more debugging to see whether there are indeed
> parallel requests.
> 
> John
> groenveld at acm.org
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
> 
> If you sign up for a new RT support contract before December 31, we'll take
> up to 20 percent off the price. This sale won't last long, so get in touch today. 
>     Email us at sales at bestpractical.com or call us at +1 617 812 0745.
> 
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>